Shipping Policy

Last updated: July 22, 2026

This Shipping Policy applies to orders placed through the online store operated by Mia Food Service Ltd. (the “Company,” “we,” “us,” or “our”).

We provide food and foodservice products to restaurants, cafés, caterers, institutions, and other commercial food businesses.

1. Delivery Area

We currently provide delivery services to eligible commercial customers in the Greater Toronto Area and surrounding service areas, including, but not limited to:

• Toronto;

• Mississauga;

• Oakville;

• Vaughan;

• Hamilton; and

• other areas within our established delivery network.

Delivery availability may depend on the delivery address, route availability, product type, order requirements, and other operational considerations. 

We reserve the right to decline or cancel an order where delivery to the requested address is unavailable or cannot reasonably be completed.

2. Delivery and Charges

The order total displayed at checkout is an estimate only. Final billing may differ based on item weights, substitutions, or availability. Refer to your invoice for the amount payable.

Delivery charges may vary depending on factors including the delivery location, order size, delivery requirements, and other applicable conditions.

3. Order Processing and Delivery Timing

Orders are processed in accordance with our regular operating and delivery schedules.

The estimated delivery date or delivery window, where available, will be communicated at checkout or otherwise provided to you after your order is placed.

Delivery times are estimates only and are not guaranteed unless expressly stated otherwise in writing by the Company.

Delivery may be delayed by circumstances outside our reasonable control, including severe weather, traffic, vehicle or equipment issues, supplier delays, product availability, labour disruptions, public holidays, or other unforeseen circumstances.

If we become aware of a material delay affecting your order, we will make reasonable efforts to contact you using the contact information associated with your order.

4. Delivery Instructions and Access

Customers are responsible for providing accurate and complete delivery information, including:

• the correct delivery address;

• business name, where applicable;

• contact information;

• delivery instructions; and

• any information reasonably required to access the delivery location.

The customer is responsible for ensuring that an authorized person is available to receive the order where delivery requires a recipient to be present.

If delivery cannot be completed because the address is incorrect, access is unavailable, the delivery location is closed, or no authorized person is available when required, additional delivery arrangements or charges may apply.

5. Food and Perishable Products

Because we sell food and foodservice products, customers are responsible for promptly receiving and appropriately storing products after delivery.

Customers should inspect delivered products as soon as reasonably practicable after receipt and follow any applicable storage, handling, refrigeration, or freezing instructions provided with or on the product.

Certain food products may have specific delivery, storage, or handling requirements. The Company may apply reasonable delivery restrictions or conditions to protect product quality and food safety.

6. Shortages, Incorrect Items, Damage, or Product Issues

Customers should inspect their order promptly upon delivery.

If an order is missing an item, contains an incorrect item, or a product arrives damaged or otherwise appears to have a product-related issue, the customer should contact us as soon as reasonably possible after delivery and provide the relevant order details and a description of the issue.

Where appropriate, we may request photographs or other information to assist us in investigating the issue.

We will review reported issues in accordance with our applicable refund, return, replacement, and product complaint procedures.

Nothing in this Shipping Policy limits any rights or remedies that cannot lawfully be excluded or limited under applicable law.

7. Delivery Acceptance

Once an order has been delivered to the delivery address provided by the customer and accepted by the customer or an authorized recipient, the customer is responsible for the products, subject to any applicable rights relating to defective, damaged, incorrect, or non-conforming products.

Customers should ensure that products are promptly moved to appropriate storage conditions after delivery.

8. Order Changes and Cancellations

Because many of our products are food products and orders may be prepared for scheduled delivery, requests to change or cancel an order may be subject to operational limitations.

Customers should contact us as soon as possible if they need to request a change or cancellation. We will advise whether the request can be accommodated based on the status of the order and the applicable product and delivery requirements.

9. Delivery Delays and Events Outside Our Control

We are not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, road closures, traffic conditions, accidents, equipment failures, supplier or carrier delays, labour disruptions, public health events, government actions, or other events that could not reasonably have been anticipated or prevented.

We will make reasonable efforts to communicate material delays and to complete delivery as soon as reasonably practicable.

10. Contact Us

If you have questions about delivery, your order, or a delivery issue, please contact us using the contact information provided on our website or in your order confirmation.

Please have your order number and delivery details available so that we can assist you as efficiently as possible.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery operations, service areas, shipping rates, or applicable legal requirements.

The updated version will be posted on our website with the revised “Last updated” date